Call Center

What We Offer

Retention Programs

We help every business retain the business they have with their customers by providing the necessary assistance, information and solutions suited for their problems and inquiries. We believe that satisfied customers are happy customers that want to stay, and that applies to our client’s customers as well.

Technical Support

Our experienced Technical Support Specialists further trained to be able to provide your customers with much needed assistance, information and solutions to their technical problems to help them get back on the right track. We tailor the service to suit your business’ specific needs for your benefit.

Technical and Help Desk Support
E-Mail and Live Chat support

Customer Care

We provide the finest quality of efficient and effective Customer service through our amazing team of customer Service Specialists to support your customers, satisfy their needs and attract new ones, around the clock.

Product Sales Inquiry
Product Information Request
Taking Orders
Directory Inquiry

Sales Representative

We select and hire representatives with genuine experience when it comes to sales or business development while providing further training for effective, efficient and strategic telesales and telemarketing. We promote your business, engage contacts and leads and search for more prospects to provide you with new customers which in turn will increase your profits and returns through fast and responsive solutions to your business.

Inboud and Outbound Sales
Upselling and Cross-selling
Product Promotion
Subscriptions

Our Inbound Services Include:

800 Answering Services
Answering Services
Billing Queries Services
Charge Back Handling Services
Chat Support, Email Support
Claims Processing Services
Consumer Response
Credit Card Services
Customer Complaint Resolution
Customer Services
Customer Support and Retention Services
Customer Surveys
Customer Win-Back
Dealer Locaters and Referral Services
Directory Inquiry Services
Direct Mail /TV Response
Email Management Services
Email Response
Event Scheduling Services

Help Desk Solutions
Inbound Sales
Inquiry Handling
Insurance Claims Processing Services
IVR Services
Job Dispatch Services
Lead Qualification
Loyalty Programs
Medical Answering Services
Online Customer Support Services
Order Entry Services
Order Management
Order Processing Services
Order Taking Services
Order Verification and Processing
Payment Collection Services
Phone Answering Services
Political Surveys
Product Information Request Services

Product Recall Management Services
Product Support Services
Product Technical Information
Real-Time Inventory Status Services
Rebate Processing Services
Registration of Event Participants & Prospects
Sales Closure Services
Sales Lead Qualification
Scheduling Sales Demos Services
Subscription Services
Taxi Dispatch Services
Technical Support
Ticketing Sales Subscription Services
Toll Free Response
Toll Free Services
Up-Selling & Cross-Selling Services
Virtual Receptionist Services
Warranty Registration Services
Website Response

Our Outbound Services Include:

3rd Party Verification
Appointment Setting
Auto Loans
Conference & Registration
Customer Acquisition
Customer Retention and Win Back
Customer Satisfaction Surveys
Customer Support
Database Enhancements
Database Services
Direct Mail Follow-Up
Education Forms and Warm Transfers
Lead Generation Services
Lead Qualification and Verifications
Live Warm Transfers
Market Intelligence Services
Market Research
Order Fulfillment
Order Taking

Pre-Paid/Post-Paid Ordering and Activation
Product Launches
Product Registration
Product Sales
Retain, Renewal & Loyalty
Sales After Service
Sales Lead Generation
Sales Support
Save Programs
Telemarketing Services
Transcription
Up Selling and Cross Selling
Welcome Programs

Our Office Services Include:

Data Review & Cleansing
Document Routing
Financial Statements Preparation
Fraud Monitoring and Management
Interactive Voice Response
Inventory Management
Merchant Authorization
Merchant Encashment/Check Validation
Monitoring Chat Rooms, Message Boards, Blogs and Internet Violation Reports
Mutual Fund and Brokerage Processing
Order Management
Order Verification and Confirmation
Password Reset/Appeals
Payments and Refunds
Product Inquiries
Returns/Request For Maintenance
Support Estate Settlement and Annuity Ownership Changes
Survey Collection
Transcriptions
Warranty Management
Warranty Services

Accounts Payable Management
Accounts Receivable Management
Application Processing
Bank Reconciliation
Billing Inquiries/Account Adjustments
Bookkeeping
Chat / Email / Social Media
Claims Processing
Collections
Complaint and Issue Resolution
Content Management
Coupon Program Management
Customer Surveys
Data Analysis and Data Scanning
Data Conversion
Data Entry and Data Storage
Database Reconciliation
Database Updating
Document Handling