Call Center

Call Center

What We Offer

What We Offer

Retention

Retention Programs

We help every business retain the business they have with their customers by providing the necessary assistance, information and solutions suited for their problems and inquiries. We believe that satisfied customers are happy customers that want to stay, and that applies to our client’s customers as well. 

Technical

Technical Support

Our experienced Technical Support Specialists further trained to be able to provide your customers with much needed assistance, information and solutions to their technical problems to help them get back on the right track. We tailor the service to suit your business’ specific needs for your benefit.

  • Technical and Help Desk Support
  • E-Mail and Live Chat support
Customer-Support

Customer Care

We provide the finest quality of efficient and effective Customer service through our amazing team of customer Service Specialists to support your customers, satisfy their needs and attract new ones, around the clock.

  • Product Sales Inquiry
  • Product Information Request
  • Taking Orders
  • Directory Inquiry
Sales

Sales Representative

We select and hire representatives with genuine experience when it comes to sales or business development while providing further training for effective, efficient and strategic telesales and telemarketing. We promote your business, engage contacts and leads and search for more prospects to provide you with new customers which in turn will increase your profits and returns through fast and responsive solutions to your business.

  • Inboud and Outbound Sales
  • Upselling and Cross-selling
  • Product Promotion
  • Subscriptions

Our Inbound Services Include:

Our Inbound Services Include:

  • 800 Answering Services
  • Answering Services
  • Billing Queries Services
  • Charge Back Handling Services
  • Chat Support, Email Support
  • Claims Processing Services
  • Consumer Response
  • Credit Card Services
  • Customer Complaint Resolution
  • Customer Services
  • Customer Support and Retention Services
  • Customer Surveys
  • Customer Win-Back
  • Dealer Locaters and Referral Services
  • Directory Inquiry Services
  • Direct Mail /TV Response
  • Email Management Services
  • Email Response
  • Event Scheduling Services
  • Help Desk Solutions
  • Inbound Sales
  • Inquiry Handling
  • Insurance Claims Processing Services
  • IVR Services
  • Job Dispatch Services
  • Lead Qualification
  • Loyalty Programs
  • Medical Answering Services
  • Online Customer Support Services
  • Order Entry Services
  • Order Management
  • Order Processing Services
  • Order Taking Services
  • Order Verification and Processing
  • Payment Collection Services
  • Phone Answering Services
  • Political Surveys
  • Product Information Request Services
  • Product Recall Management Services
  • Product Support Services
  • Product Technical Information
  • Real-Time Inventory Status Services
  • Rebate Processing Services
  • Registration of Event Participants & Prospects
  • Sales Closure Services
  • Sales Lead Qualification
  • Scheduling Sales Demos Services
  • Subscription Services
  • Taxi Dispatch Services
  • Technical Support
  • Ticketing Sales Subscription Services
  • Toll Free Response
  • Toll Free Services
  • Up-Selling & Cross-Selling Services
  • Virtual Receptionist Services
  • Warranty Registration Services
  • Website Response

Our Outbound Services Include:

Our Outbound Services Include:

  • 3rd Party Verification
  • Appointment Setting
  • Auto Loans
  • Conference & Registration
  • Customer Acquisition
  • Customer Retention and Win Back
  • Customer Satisfaction Surveys
  • Customer Support
  • Database Enhancements
  • Database Services
  • Direct Mail Follow-Up
  • Education Forms and Warm Transfers
  • Lead Generation Services
  • Lead Qualification and Verifications
  • Live Warm Transfers
  • Market Intelligence Services
  • Market Research
  • Order Fulfillment
  • Order Taking
  • Pre-Paid/Post-Paid Ordering and Activation
  • Product Launches
  • Product Registration
  • Product Sales
  • Retain, Renewal & Loyalty
  • Sales After Service
  • Sales Lead Generation
  • Sales Support
  • Save Programs
  • Telemarketing Services
  • Transcription
  • Up Selling and Cross Selling
  • ¬†Welcome Programs

Our Office Services Include:

Our Office Services Include:

  • Data Review & Cleansing
  • Document Routing
  • Financial Statements Preparation
  • Fraud Monitoring and Management
  • Interactive Voice Response
  • Inventory Management
  • Merchant Authorization
  • Merchant Encashment/Check Validation
  • Monitoring Chat Rooms, Message Boards, Blogs and Internet Violation Reports
  • Mutual Fund and Brokerage Processing
  • Order Management
  • Order Verification and Confirmation
  • Password Reset/Appeals
  • Payments and Refunds
  • Product Inquiries
  • Returns/Request For Maintenance
  • Support Estate Settlement and Annuity Ownership Changes
  • Survey Collection
  • Transcriptions
  • Warranty Management
  • Warranty Services
  • Accounts Payable Management
  • Accounts Receivable Management
  • Application Processing
  • Bank Reconciliation
  • Billing Inquiries/Account Adjustments
  • Bookkeeping
  • Chat / Email / Social Media
  • Claims Processing
  • Collections
  • Complaint and Issue Resolution
  • Content Management
  • Coupon Program Management
  • Customer Surveys
  • Data Analysis and Data Scanning
  • Data Conversion
  • Data Entry and Data Storage
  • Database Reconciliation
  • Database Updating
  • Document Handling
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